Frequently Asked Questions.

TokyoStays has provided comfortable short-term room rentals in Tokyo for over a decade. We specialize in convenient, modern stays for tourists and business travelers, with straightforward booking and personal support.

Our properties are primarily in central Tokyo, including Shibuya and Sumida. Shibuya stays offer easy access to Shinjuku, Harajuku, Ginza, and Ueno. Sumida stays are near Kanegafuchi Station, with quick connections to Tokyo Skytree and Asakusa.

Email [email protected] or call +81-50-5539-0377. Support is available from 9:00 AM to 10:00 PM Japan Standard Time.

Properties comply with Fire Services Department safety regulations and include exterior security cameras, smoke alarms, and first-aid kits.

1. Choose a room based on your preferred location and needs.
2. Select check-in, check-out, and the number of guests.
3. Choose Book Now.
4. Enter guest and payment information.
5. Add a coupon code at checkout when available.

Within 24 hours of confirmation: free cancellation for advance reservations.

30+ days before check-in: cancellation may be requested without penalty.

15–29 days before check-in: 50% of the booking total is charged.

1–14 days before check-in: 100% of the booking total is charged. Force-majeure cases remain subject to review.

Approved refunds are processed the same day and usually appear within 3–5 days.

Provide your desired dates and number of guests through the stay finder. The available stays will be shown for those details.

Many rooms accommodate up to two adults, with an option for one child depending on room type. Check the maximum occupancy shown on each listing or contact our team for larger groups.

Payments are processed online through Stripe; cash is not accepted. We accept major credit cards including Mastercard, Visa, and American Express. Confirmed reservations may be charged through Stripe or paid through a manual invoice.

No hidden fees. The displayed total includes the nightly rate and cleaning fee.

After confirmation, we send the property address, navigation guide, and key-collection instructions.

Check-in is from 3:00 PM. Check-out is by 11:00 AM so the room can be prepared for the next guest.

• Unauthorized late check-out: ¥5,000 per 30 minutes after 11:00 AM.
• Broken or missing items: ¥20,000 per item, subject to market value.
• Lost key: ¥5,000 replacement fee.
• Lost remote control: ¥5,000 replacement fee.

• Bathroom: bathtub, hair dryer, toiletries, and hot water.
• Bedroom: towels, linens, washer, and iron.
• Safety: exterior cameras, smoke alarms, and first-aid kit.
• Internet: Wi-Fi.
• Kitchen: refrigerator, stove, cookware, and essential equipment.
• Comfort: air conditioning in all units; televisions in selected units.

• Remove shoes indoors.
• No parties, loud noise, illegal activity, or unregistered overnight guests.
• Keep the room and kitchen tidy and wash used dishes.
• Sort PET bottles, cans, glass, and general trash; do not leave trash outside.
• Turn off heating and air conditioning when leaving.

Request extra towels, detergent, or other amenities before check-in so our team can confirm availability.

Pets are not permitted so rooms remain comfortable and allergen-conscious for all guests.

Smoking is strictly prohibited in and around the main building, and violations may result in fines. Use only the designated area along the garden-like path on the right side of the street. Keep noise low at night out of respect for neighbors.

Use the room-guide QR code supplied with your check-in information.

Contact us immediately at [email protected] or +81-50-5539-0377.

Contact the support team by email or phone. Additional fees may apply depending on the service required.

Our staff can communicate in English, Japanese, Filipino, and Indonesian.

Allow 3–5 minutes for the water to warm. Turn on the heater and set it between 38°C and 41°C.

Many Japanese rooms have limited insulation. Adjust the air-conditioning heater as needed when you arrive.

Rooms may feel chilly because insulation is often minimal. Adjust the heating for comfort.

Keep windows closed during peak pollen periods and use air conditioning to help maintain indoor air quality.

Use the air conditioner as needed. We will do our best to cool the room before check-in.

July through September can be extremely hot. Stay hydrated, take breaks in cool areas, use fans or air conditioning, and avoid long periods in direct sun.

Japanese rooms often have limited insulation, so the room may feel cooler than expected when you arrive. Adjust the heater as needed.